We’re excited to announce a new update to the Dwolla Dashboard designed to streamline our communication and provide your company with the support it needs.
Streamlining our Communications
We have launched a new Contact Info tab located under your Account Settings. This dedicated page allows you to provide direct contact details for the key individuals in your organization.
Available contact roles include:
- Primary Contact
- Billing Contact
- Information Security Contact
- Risk/Fraud Contact
- Customer Support Contact
How This Helps You
Providing these specific details updates the contacts we have on file so your business stays protected and informed.
- Faster Response Times: Critical, time-sensitive information is routed directly to the appropriate department.
- Reduced Delays: Minimizes back-and-forth communication by reaching the correct subject matter expert first.
- Operational Efficiency: Helps us serve your business more effectively by maintaining an accurate organizational map.
This update is live in your Dashboard now. Sign in to the Dwolla Dashboard and navigate to Account Settings in the top right-hand corner. In the drop-down, click on Contact Info.
If you have any questions or need assistance, please email support@dwolla.com.