Dwolla Privacy Policy

Last Updated July 22, 2014

TRUSTe online privacy certification

Dwolla, Inc. (“Dwolla”) is committed to protecting your privacy and earning your trust. This Privacy Policy discloses our privacy practices for personal information we collect when you use or access our products, services, features, or content through any website, application, or service (“Dwolla Services”), even if you have not opened a Dwolla account or visited our websites www.dwolla.com, www.dwollalabs.com, or our mobile application (“Dwolla Sites”). We may, in our sole discretion, change this Privacy Policy from time to time by posting a revised version at www.dwolla.com/privacy. If we make any material change, we will notify you by email (as listed in your account profile) or by means of a notice on www.dwolla.com/privacy prior to the change becoming effective.

Dwolla has received TRUSTe's Privacy Seal certification, signifying that this Privacy Policy and its practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements. This certification covers information collected through the Dwolla Sites, as defined above. If you have questions or complaints regarding our Privacy Policy or practices, please contact us at privacy@dwolla.com. If you are not satisfied with our response you can contact TRUSTe here.

What information does Dwolla collect?

If you use or access the Dwolla Services, or open a Dwolla account, we may collect the following personal information:

  • Contact information, such as your name, address, phone, email, and other similar information.
  • Financial information, such as your full bank account number if you choose to use it with the Dwolla Services.
  • Detailed personal information, such as your date of birth or social security number.
  • Other personal information provided by third parties such as credit bureaus and identity verification services.
  • Your photo or “avatar” if you choose to add one to your Dwolla profile. Other users of the Dwolla Services may be able to view your photo. You may remove your photo or change it at any time in your account settings.
  • Information that you provide to Dwolla when interacting with our customer support team or other team members via phone, email, online form, or other correspondence.
  • Personal information stored with third parties that you choose to provide to Dwolla, such as social media account information and your social media contacts. By linking your third party accounts or using third party sign-in services, you authorize Dwolla to have access to this information and you agree that Dwolla may collect and use this information in accordance with this Privacy Policy.
  • Personal testimonial information or endorsements that you voluntarily provide to us and which we may display with your name on the Dwolla Sites with your consent. To update or delete your testimonial, contact us at privacy@dwolla.com.

We also collect the following information ("Web Browser Information") from your device when you use the Dwolla Services: your IP address, the type of device you use, your device identifier, your operating system version, the type of browser you use, your location, and the URL that you came from and the next URL that you visit. If you have enabled collection of location data in the Dwolla mobile application, you can turn it off within the application's settings on Android, or in your phone settings on iOS.

How does Dwolla use the personal information that it collects?

We collect your personal information to:

  • Provide the Dwolla Services to you.
  • Notify you about your account activity.
  • Process transactions and collect fees.
  • Provide customer support and resolve disputes.
  • Verify your identity and account information.
  • Identify, prevent, and report potentially prohibited, fraudulent, or illegal activities.
  • Customize and improve your Dwolla experience and the Dwolla Services.
  • Contact you at your telephone number by voice or SMS to validate the telephone number or your Dwolla account.
  • Notify you about important changes to the Dwolla Services and/or Dwolla’s terms and conditions.
  • Provide you with news, offers, and information about the Dwolla Services based on your communications preferences.
  • Any other purpose that we disclose to you in the course of providing the Dwolla Services to you.

How does Dwolla share my personal information?

We may share your personal information as follows:

  • When you send or receive money using the Dwolla Services, we will provide the other Dwolla user with your registered name, city and state, and your avatar photo (if any).
  • If your payment to another Dwolla user fails, we may provide that user with details of the unsuccessful payment.
  • With third parties to provide, maintain, and improve the Dwolla Services (and not for these third parties’ own purposes), including fraud prevention, identity verification, analytics and marketing services, and financial institutions and other partners that are part of the payment process.
  • With third parties upon your request. For example, you may ask Dwolla to confirm your status as a Dwolla user with a third party merchant.
  • If we believe disclosure is reasonably necessary to comply with any applicable law, legal process, or government request; to investigate or bring legal action against someone who may be violating our rights, our terms and conditions, or the rights of others; or to protect the safety and security of Dwolla, our users, or the public.
  • With a third party if we are involved in a merger, acquisition, or sale of all or a portion of our stock or assets. If this occurs, you will be notified of any change to this Privacy Policy, as well as any choices you may have regarding your personal information.
  • We may share aggregated, non-personally identifiable information with third parties.

Other than as stated in this Privacy Policy, Dwolla does not disclose or sell any of your personal information to third parties without your consent. Please note that third parties, such as merchants that you pay and third party websites that you visit, have their own privacy policies. Dwolla is not responsible for the policies and practices of such third parties.

How does Dwolla use cookies and web beacons?

Cookies and web beacons are technologies that Dwolla and our third party service providers use to collect Web Browser Information in order to track how the Dwolla Sites and Dwolla Services are used. Cookies are small data files that are stored on your computer’s hard drive and web beacons are tiny graphics embedded on webpages. These technologies allow us to: provide you with a personalized experience by recognizing you when you return to the Dwolla Sites; better understand our users by tracking how they use the Dwolla Services; improve the design and content of the Dwolla Sites by tracking how users interact with the Dwolla Sites; and identify and prevent fraudulent activity. We may link Web Browser Information to any personal information that you submit while on the Dwolla Sites. Our third party service providers may use cookies and web beacons to provide analytics services to Dwolla, or to serve you advertisements in connection with the Dwolla Services.

The Dwolla Sites include social media features that allow you to “Like” or share content on third party sites. These features may be hosted by the third party sites or the Dwolla Sites, and may collect your IP address, the Dwolla Site page you are visiting, and may set a cookie to enable the feature to function. You can change your browser settings to refuse cookies, but this may interfere with your use of the Dwolla Sites. Third parties with whom we partner to provide some content such as video clips, use Flash cookies which cannot be removed using your browser settings. To learn how to manage your Flash cookie preferences, visit the Flash Player Settings Manager Help page here.

This Privacy Policy does not apply to third party cookies, web beacons, social media features and widgets (such as the Facebook Like button), or other tracking technologies used by third parties. Dwolla is not responsible for the privacy policies and practices of such third parties.

How do I opt-out of receiving promotional emails from Dwolla?

If you prefer not to receive promotional emails from Dwolla, click on the unsubscribe link at the bottom of any promotional email that we send you to remove your email address from future promotional email campaigns. If you have difficulty with the unsubscribe process, contact us at privacy@dwolla.com.

What security precautions does Dwolla take to protect me?

We have security measures in place to protect your personal information, including the use of industry-standard data encryption technology and internal policies and restrictions regarding the storage of and access to your personal information. Please note that no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. Dwolla’s servers and business operations are entirely located in the United States.

How do I update my information?

If your personal information changes, you can update or correct it in your account settings by logging into your account at www.dwolla.com.

We will retain your information for as long as your account is active or as needed to provide you the Dwolla Services. If you wish to close your account or request that we no longer use your information to provide you the Dwolla Services, contact us at privacy@dwolla.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and conditions.

What about the privacy of children?

Dwolla is a general audience website. Dwolla does not knowingly collect any personal information from anyone under the age of 13.

Refer a friend

To use Dwolla’s referral service, you provide your friend’s name and email address which Dwolla uses to send a one-time email inviting them to visit the Dwolla Sites. Dwolla stores this contact information for the sole purpose of sending the one-time email and tracking the success of our referral program. Your friend may contact us at privacy@dwolla.com to request that we remove this information from our database.

Public Forums

The Dwolla sites may offer publicly accessible blogs or community forums, which may require creation of an account with a third party. Any information you provide in these areas may be visible to the public, so we recommend that you avoid disclosing personal information. To request removal of your personal information from these areas, contact us at privacy@dwolla.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Contacting Us

If you have any questions regarding the Dwolla Privacy Policy, please contact us at privacy@dwolla.com or write to us at Dwolla, Inc., Attention: Privacy, 666 Walnut St., Suite 1830, Des Moines, IA 50309.