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PAY BY BANK

Instant Payments
Real-time payment processing.

Same Day ACH
Same day payment processing.

Standard ACH
Standard processing times.

FEATURES

Unified API
Fast transactions integrated with open banking all in one platform.

Automated Payments
Modernize your payments with pay by bank automation.

Mass Pay
Send multiple bank transfers with a single API request.

Open Banking Services
Instant account verification, balance checks and fraud mitigation.

Digital Wallet
Initiate faster transactions by utilizing Dwolla's Digital Wallet to hold funds.

 

Data Visibility
Access and manage your payments data through our user-friendly dashboard.

Security
Dwolla's platform is monitored 24/7/365 using a combination of internal and external tools and services.

Integration
Dwolla makes integrating pay by bank payments fast and easy.

Sandbox Environment
Simulate use cases and try out features.

Dedicated Support
Supporting your payments journey every step of the way.

SOLUTIONS

Enterprise
High-transacting payment automation

Balance
A digital wallet solution 

Connect
Direct bank connections 

INDUSTRIES

Insurance
Modernize outdated insurance payments

Real Estate
Revolutionize your real estate payments

Lending
Accelerate your lending operations

Healthcare
Elevate your healthcare payments

Manufacturing
Transform your manufacturing payments

USE CASES

B2B Payments
Streamline your business payments

Unload/Load Digital Wallet
Seamlessly move funds on and off your platform

Payouts
Pay out funds quickly and securely

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How to Use the Dwolla Support Portal

The Dwolla Support Portal provides a centralized location for clients and partners to contact Dwolla’s dedicated support team and review their team’s support request history.

For more information on how to use the support portal, as well as frequently asked questions about our support plans, check out the information below.

Logging In

Log into the Dwolla Support Portal by following these steps. Note: If you don’t already have a support portal account, please email support@dwolla.com and request one. Once we receive your request, we’ll send you an email with instructions for creating your account.

1. Go to the support portal home page and click the Login button in the upper right hand corner.

2. Log in by entering the email address and password you used to create your support portal account.

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Creating a Support Request

Once you’re logged into the support portal, you can create a new support request by following these steps.

1. Click Contact Support at the top of the screen.

2. Scroll down to the Contact Customer Support form. Include a detailed Subject and Description for your support request, and click Submit.

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Contacting Support via Chat (Premium Support Feature)

If your business has access to Premium Support, you can also contact Dwolla’s support team via live chat. To create a new chat session, follow these steps.

1. After logging in to the support portal, click Contact Support at the top of the screen:

2. Click on Chat with an Expert at the bottom right hand corner of the screen.

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Viewing Support Request History

Once you’re logged into the support portal, you can view your team’s support request history by clicking on My Support Requests in the top menu.

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Basic Support FAQs

What is Basic Support at Dwolla?

Basic Support is the standard Dwolla support plan and is included with all Dwolla integrations. It includes
Who will respond to my support requests under the Basic Support plan? A team of dedicated Customer Excellence Managers are available to respond to support requests from your team Monday to Friday, 8 a.m. to 5 p.m. Central Time (excluding bank holidays).
Can I receive real-time support via phone or chat on the Basic Support plan? No, live chat and phone support are only available on our Premium Support plan.
How much does Basic Support cost? There is no additional cost for Basic Support. It’s included in your current monthly service fee.
How do I enable Basic Support for my account? All Dwolla clients are on our Basic Support plan by default. Please contact support@dwolla.com if you need help setting up a support portal account or logging into or using the Dwolla Support Portal.
How do I receive support from Dwolla through the Basic Support plan?

You can contact Dwolla’s support team two ways.
How soon will I receive a response to my support request as a Basic Support client? Clients on the Basic Support plan typically receive a response to support requests within two business days.
How do I enroll in Dwolla’s Premium Support plan? To enroll in our Premium Support plan, please contact support@dwolla.com.

Premium Support FAQs

What is Premium Support at Dwolla?

Premium Support is a Dwolla support plan that provides a higher, more personalized level of support. It includes all the features of Basic Support plus

  • A dedicated Customer Excellence Manager who is familiar with your integration to answer your support requests
  • A dedicated Relationship Manager
  • Real-time chat support via the Dwolla Support Portal
  • Access to beta product releases from Dwolla
  • One Enhanced Report per month
  • Custom Reports (additional fees apply)
Who will respond to my support requests under the Premium Support plan? Your dedicated Customer Excellence Manager is available to respond to support requests from your team Monday to Friday, 8 a.m. to 5 p.m. Central Time (excluding bank holidays).
How much does Premium Support Cost? Please email  for more details regarding Premium Support pricing.
How do I receive support from Dwolla through the Premium Support plan?

You can contact Dwolla’s support team multiple ways under the Premium Support plan.

  • Log into the Dwolla Support Portal and start a new chat session.
  • Log into the Dwolla Support Portal and create a new support request.
  • Send an email to your dedicated Customer Excellence Manager.
  • Request a video meeting with your dedicated Customer Excellence Manager.
  • Send an email to support@dwolla.com.
How soon will I receive a response to my support request as a Premium Support client? Premium Support clients typically receive a response to support requests in less than one business hour.
What is included in Enhanced Reports? With Enhanced Reports, you can choose between the End Users with a Balance Report and the Dwolla Statement Data Report, which can be run for an end user or a primary account. Your dedicated Customer Excellence Manager will provide it to you once a month.
What is the difference between Enhanced Reports and Custom Reports? With Enhanced Reports, you can choose between the End Users with a Balance Report and the Dwolla Statement Data Report, which can be run for an end user or a primary account. Your dedicated Customer Excellence Manager will provide it to you once a month. For Custom Reports, we set up a discovery session with you to discuss the content and frequency of the custom report. Then we send you a proposal for building that report, including the estimated cost and development time involved.
What are the fees associated with Enhanced Reports and Custom Reports? As a Premium client, you receive one Enhanced Report delivered once a month at no additional cost. With Custom Reports, costs vary based on the scope of the request.