By: Ben Milne,


ach transfer fee

In June 2015 Dwolla rolled out new pricing. We removed transaction fees and started offering value added features and controls to our business clients.

In these new packages we focus on making the banking system, and largely ach transfers, easier for developers and businesses to use.

When our new pricing was introduced we bucketed some older functionality and some new functionality. As a company, we made one decision in that process that we’d like to apologize for and make a change to.

The facilitator fee was moved into the $1500+ package as a paid feature and today we’re making it free again. While I could go into the rationale behind the original decision, it doesn’t matter and it just needs to change.

What matters now is making a fix and making sure budding developers, who are getting companies off the ground, can make use of the feature.

The facilitator fee does a few things well:

Fees might sound bad but a tremendous number of non-payment companies charge small fees to cover operational costs or as a part of the service they provide. Many times it’s not charged to the end user.

Here are a few places we’ve seen facilitator fees used successfully:

There are some other key benefits for businesses operationally with this structure:

In closing, we put Facilitator Fees into a package when it shouldn’t have been. This is a feature that wants to be free—you want it to be free and we’ve heard you loud and clear.

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Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.