With online marketplaces booming in recent years, the need to improve the payment experience for buyers and sellers has grown more competitive.
As a marketplace payment solution for hundreds of innovative companies, we’ve identified several common pain points that impact this industry:
- Business growth, which should be a good thing, creates unsustainable payment processes and untenable fees (or both) that can that prohibit growth and cut into profits
- Outdated and complex API documentation makes integrating with a payments API challenging and time-consuming
- Transfer timing of payments doesn’t align with the business goals and operations
This blog post uses online marketplace case studies to describe how several marketplaces improved their payment solution by integrating with Dwolla’s ACH API.
How to Find A Quality Solution for Improving Online Marketplace Payments
Marketplaces are choosing to integrate with an ACH payment API for various reasons, from ease of integration to the ability to automate manual processes. Oftentimes, these businesses look for a quality marketplace payment solution that can:
- Seamlessly integrate with their existing payments process and technical infrastructure
- Allow users to easily attach a bank account during the onboarding process
- Update users with status updates about a transaction
We’ve included five online marketplace case studies that paint a clearer picture of what to expect when searching for and operating with Dwolla’s ACH payment API.
High-end and luxury sneaker marketplace GOAT allows sellers to list certified, authentic sneakers for sale on its platform.
As transaction volumes increased, GOAT needed to improve its payment solution to offer faster payouts for its sellers at a sustainable price point for the business and reduce the number of support tickets.
“It got so bad that we began using a credit card to accelerate payouts,” GOAT Co-Founder Eddy Lu says. “When you’re a marketplace, sacrificing two to three percent of your profit margin to maintain a user experience that you don’t even control is just bad business.”
The GOAT team chose to integrate Dwolla’s ACH API and saw an immediate benefit. With a simplified funds flow and better notifications for sellers to know when they are being paid, GOAT’s cash-out-related support tickets decreased by 80% and time to resolution decreased by 50%.
GetMyBoat is an online marketplace that connects boat owners with those looking to rent boats of various sizes around the world.
For payments in the United States, the GetMyBoat team compared eight different payment integration options and chose Dwolla because of its modern, up-to-date ACH API and accompanying documentation.
GetMyBoat integrated Dwolla’s scalable, RESTful API in fewer than 14 days to deliver numerous daily payouts to its large and growing base of boat owners. Their team enabled automated, event-driven notifications and uses a simple administrative tool to help manage payout operations.
“Our business transactions have seen tremendous growth monthly and quarterly, and I want to say the ease of making payments remains the same with Dwolla,” GetMyBoat COO Bryan Petro says. “It takes the same amount of effort to make a payment to one person or 1,000 people.”
Nomad Health is a healthcare staffing marketplace that connects medical employers and their open part-time, permanent and telehealth positions with qualified doctors and nurses.
Clinicians search and apply for the open position. Once a job is accepted and work hours are verified, payments are sent directly to the clinicians’ bank account. Funds are made available by the next business day, via an ACH transfer through Dwolla’s ACH API.
Using Dwolla, Nomad Health ensures doctors receive payments approximately three days faster than traditional recruiters.
“Dwolla allows us to pay our clinicians in a very easy and seamless way,” says Jess Compagnola, VP of Finance at Nomad Health. “That functionality was built into our platform. The API speaks to the back end and lets me click two buttons to send a payment.”
Tophatter is an e-commerce marketplace that allows merchants to sell multiple items in a short amount of time. By offering a one-of-a-kind shopping experience, shoppers compete in 90-second auctions to potentially win huge savings on products from jewelry, electronics, health and beauty equipment.
Using Dwolla as its online marketplace payments solution, Tophatter can offer an efficient payout process to its merchants for the goods they sell; funds are sent directly to an attached bank account.
“The time to value with Dwolla’s implementation was incredible. It allowed us to get to market much faster than we anticipated,” Tophatter Director of Trust and Safety Charlie Spencer says.
Veryable is a manufacturing marketplace that connects workers with short-term work opportunities in the manufacturing industry.
Users can view nearby work opportunities and bid on these opportunities. The manufacturers can then review the bids and the applicant’s profile, choose the best matches and then rate the work performed on the Veryable platform.
24 hours after work is completed, payments are sent directly to the bank accounts of each user with Dwolla’s Same Day ACH feature. Being able to send payments in one business day has been a huge value add for the Veryable platform.
“I’m a believer in sticking to your core competencies and partnering with people who are much better at their niche than I am,” says Noah Labhart, Veryable Co-Founder and CTO. “We didn’t need to know how to process ACH payments, we just needed to find the right partner that does and does it really well. That was Dwolla.”
Online marketplaces come in many different shapes and sizes, serving different industries and markets but they have one thing in common: they need to move money efficiently. Electronic payments, offered by Dwolla, have helped these and numerous other marketplaces thrive in an increasingly competitive landscape.